Image copyright Her

When Robyn Exton first launched her dating and social networking app for lesbians and bisexual women, a lack of cash for advertising meant she’d go to nightclubs armed with bottles of spirits.

“In the early days I’d go to nightclubs with a bottle of sambuca in one hand, and tequila in the other, and encourage girls to download the app in return for a shot,” says the 29-year-old.

Then at UK lesbian, gay, bisexual and transgender (LGBT) festivals Manchester and Brighton Pride, she targeted women by standing outside the portable toilets handing out toilet paper with flyers promoting the app.

This was back in 2013, and Ms Exton’s low cost, but innovative, approach to marketing soon saw user numbers rise steadily, then further gaining traction thanks to positive word of mouth.

Image copyright Thinkstock
Image caption Ms Exton drummed up interest in the app by giving out free shots of tequila and sambuca

Founded in London, but with its headquarters moving to San Francisco last year in order to be closer to US investors, and to be in the thick of the burgeoning social network scene, the Her app now has more than one million female users around the world.

‘Crazy’

Her was born from Ms Exton’s frustration with existing lesbian dating websites and apps, which she didn’t think were good enough.

She says the market was dominated by “dating sites that were initially created for gay men, and tuned pink for lesbians”.

Image copyright Her
Image caption The app can be used both for dating, and as a social network

Ms Exton had an inside business knowledge of this because at the time she was working for a London-based branding agency, where her client made dating platforms.

The light bulb moment when she decided to do something about the situation came when she was in a pub with two friends, one of whom had split with her girlfriend.

Ms Exton says: “We told her you’ve got to join these sites to meet someone else, there’s no other choice.

“It was crazy because I knew the industry because of my client, and I thought, ‘is this the best that exists to women? Because it’s embarrassing, and humiliating that we are forced to use these’.”

So Ms Exton quit her job, and began work on developing Her.

Moving in with her father to save money, she worked in a pub on evenings and weekends, and taught herself how to computer programme.

Image copyright Her
Image caption Her’s user numbers are now more than one million

Armed with 10,000 of savings, including a 4,000 lottery win, Ms Exton launched the first incarnation of Her in 2013, initially calling it Dattch, which stood for “date catch”.

To secure support and business advice she successfully gained a place on start-up mentoring programme Wayra, which is run by telecommunications firm Telefonica.

Initially just a dating app, additional material has been added over the past three years, including a news section, and event listings.

“We made it much more of a social experience for our users,” says Ms Exton.

“A large percentage of our users are in a relationship, but use the app to find out what’s happening in the city, read LGBT content, and make friends in their area.”

Meanwhile, the name was changed to Her in March 2015.

“People couldn’t spell Dattch,” says Ms Exton.

Paid-for version

Since its launch, Her has raised $2.5m (1.7m) in funding, with US investors including Michael Birch, founder of social network Bebo, and Alexis Ohanian, co-founder of news platform Reddit.

Image copyright Her
Image caption Ms Exton is now based in San Francisco

However, it has yet to make any money, as Ms Exton has so far followed the well-trodden path of gaining traction by offering a free service.

Revenues may finally start to arrive later this year when Her launches a premium, paid-for version of the app.

Ms Exton won’t be drawn on prices, and what it will entail, but she does say there will be “extra value-added features”.

Technology analyst Britanny Carter of research group IbisWorld says that apps such as Her, that cater to specific demographics, are able to effectively carve a niche within the online dating space.

She adds: “Including content to further engage users is an excellent way for Her to encourage app usage, especially when the user base is small and growth is critical.”

Yet Ms Carter cautions that Her must always be on guard against potential competitors.

“Like most dating apps, the switching costs between apps is low, so Her will likely face competition from other apps looking to cater to the lesbian market.”

‘Thank you’

Now based in San Francisco with five colleagues, while two other Her employees remain in London, Ms Exton says the app is always on guard against men trying to sign up.

The business estimates that 15% of people trying to join are men pretending to be women.

Image copyright Her
Image caption Her is launching a premium paid-for version later this year

To prevent this, all users have to verify their gender by signing up through their Facebook or Instagram accounts, while Her has other checking mechanisms in place, and genuine users are “fast to report people that don’t respect the community”.

On a much more positive note, Ms Exton says she is proud to to hear stories about women who are able to “figure out a big part of their sexuality” thanks to joining Her.

She recalls the time when a girl came up to her at the end of an event she was speaking at.

“She just wanted to say thank you,” says Ms Exton. “She had come across Her… and she could now meet with a group of women similar to her, who made her feel OK, and weren’t going to ask her what she identifies as.”

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Read more: http://www.bbc.co.uk/news/business-36202226

The editor of Bookslut, which shut down last week, talks to the Guardian about the current state of American literature and its attendant frustrations

A couple of weeks ago, Jessa Crispin shut her longstanding book review site, Bookslut, down. Fourteen years after shed founded it, she told me at a Brooklyn coffee shop last week, she was feeling like she could not keep up the administrative duties required. She was personally exhausted, too.

Theres only so long that you can be the crank, before thats just who you are, Crispin said. Where youre wearing eight hats at the same time and three coats, drinking malt and yelling through the window of the Greenlight Bookstore [in Fort Greene, Brooklyn], Youre all a bunch of frauds!

Crispin laughed as she said that, self-aware about her reputation. All that week, shed been getting online aftershocks because shed been interviewed by New York Magazines Vulture website. I just dont find American literature interesting, went one quote. I find MFA culture terrible was another. This ruffled some (American and/or MFA-holding) feathers.

Yet to longtime readers of Crispins site, these criticisms came as no surprise. Crispin has rarely minced words about the publishing industrys priorities. She told me that it was the professional version of literature that bothers her now, versus what literature actually is. She can reel off a list of writers she currently finds exciting Kathryn Davis, Daphne Gottlieb, Mattilda Bernstein Sycamore with ease. These days she is more into nonfiction, though its not usually the popular sort of personal essay that currently has her hooked. Its academic stuff, big tomes about William James or other weird topics.

Big publishers have stopped doing intellectually ambitious nonfiction, she explained. And so those writers are now on academic presses.

When Crispin started Bookslut back in May 2002, the internet was still a wide-open space. If you were passionate about something, you simply set up shop as a blogger and went for it. For Crispin, then a Planned Parenthood employee in Texas far from the center of literary publishing in New York, that something was books. She and her friends simply organized themselves and started writing about their obsessions.

Early Bookslut pieces tended to be quite short, and often they were written in the direct vernacular style of writers still finding themselves. James Joyce is seen as being impenetrable, incomprehensible, and just plain obtuse, reads one early piece on How to Throw a Bloomsday party having fallen in love with Ulysses when forced to read it for a James Joyce class, I tend to disagree. But as Bookslut grew and flourished, the opinions and the subjects became more complex alongside the language. The result is a reading diary that tracks not only Crispins own reading and writing but that of a host of contributors she had on the site. In recent years youd more commonly find lesser-known writers like Sallie Tisdale or works in translation under review or interview there.

Booksluts sensibility extended nicely from its beginnings as an outsider. It can be a bit hard to remember now, but as little as 10 years ago, book reviewing was still a province largely restricted to daily newspapers. Amazon reviews had only recently come to the fore. The average reader was rarely heard from. And authors were just beginning to dip their toe into the water of those opinions. Blogs are like reports from a far-flung world, one writer told the New York Times back then, in a remark that already seems quaint.

But within a few years, book blogs became increasingly professional-looking. They were also increasingly well-regarded by writers and newspaper editors alike. Like Bookslut, though, they were still only very occasionally profitable for the people who ran then.

The influence of those blogs is hard to parse, because often they reflected the idiosyncrasies of their creators rather than industry priorities. Book blogs did not respond to the general priorities of American readers, either, who tend to read more potboilers than literary fiction. They were passion projects, done for the love and with little eye to marketing priorities. And while many book bloggers went on to become critics and novelists, it was usually not the case that they scored high-profile or lucrative book deals.

Crispin is an illustrative example. It is only in the last two years that the industry shed written about for so long seemed interested in giving her work. She has published two books in the last 18 months. One was an introduction to tarot, long an interest of Crispins, for Touchtone books, a Simon & Schuster imprint. The other was a more personal project, a memoir for the University of Chicago Press called The Dead Ladies Project. Right now, for the small literary press Melville House, she is writing a book on feminism. Though that may sound like success, none of these book deals have made her rich.

In fact Crispins long run at Bookslut, where she did basically what she wanted, gave her a vision into the world of publishing that made her ill. She would open Bookforum, for example, she said, and find it reviewing only a certain set of books. As things get kind of more chaotic for publications, she said. They get narrower and narrower and more elite and nepotistic. It bothered her that the industry thought of itself as being intellectually honest when it was obsessed with money and celebrity.

She began to think of Bookslut as a kind of alternative to the literary scene. If you could just pretend like the scene didnt exist, she said. Thats how I was combating it. Increasingly Bookslut became a home for writers on more obscure work, and eschewed the usual conversation-grabbers. To get away from it all Crispin moved, for awhile, to Berlin, which she said was a nice cushion from conventional book chatter.

Staying outside of that mainstream, Crispin said, had some professional costs. We didnt generate people that are now writing for the New Yorker, Crispin said. If we had, I would have thought that we were failures anyway. Shes bored by the New Yorker. In fact, of the current crop of literary magazines, she said only the London Review of Books currently interested her, especially articles by Jenny Diski or Terry Castle. Of the New Yorker itself, she said: Its like a dentist magazine.

Crispins general assessment of the current literary situation is fairly widely shared in, of all places, New York. It is simply rarely voiced online. Writers, in an age where an errant tweet can set off an avalanche of op-eds more widely read than the writers actual books, are cautious folk.

And Crispin cant stand the way some of these people have become boosters of the industry just at the moment of what she sees as its decline. I dont know why people are doing this, but people are identifying themselves with the system, Crispin said. So if you attack publishing, they feel that they are personally being attacked. Which is not the case.

Its not that she doesnt understand these writers reasoning. Everything is so precarious, and none of us can get the work and the attention or the time that we need, and so we all have to be in job-interview mode all of the time, just in case somebody wants to hire us, Crispin added. So were not allowed to say, The Paris Review is boring as fuck! Because what if the Paris Review is just about to call us? The freedom from such questions is something Crispin personally cherishes.

Read more: http://www.theguardian.com/books/2016/may/09/jessa-crispin-bookslut-publishing-new-york-literature

Walking past those cushy first class seats may be fueling incidents of anger in the skies. (Reuters)

When it comes to flying, there have been countless incidents chroncling angry passengers yelling at crew members or squabbling for more legroom.

Flying may bring out the worst in all of us, but why?

Youre not the only one who arrived at the airport two hours early, spent an eternity on the security line, was prodded by a TSA agent and then herded to the middle of the plane only to discover that there was no room for your carry-on.

It turns out that there may be one particular trigger that causes fliers to throw in the towel and give in to supressed feelings of so called “air rage”– walking through a first class cabin.

According to a new study published Monday in the Proceedings of the National Academy of Sciences, passengers seated in economy class were 3.8 times more likely to have an incident of air rage if they were on a plane that had a first-class section.

And those same travelers were 2.18 times more likely to have an outburst if they had to walk through first class to board the plane, as opposed to boarding in the middle of the plane in their assigned section.

So walking past the comfortably reclining one-percenters sipping on mimosas not only makes us feel inferior, but, according to the study authors, that feeling of inequality can have serious consequences. 

“Psychology tells us that when people feel a sense of deprivation and inequality, they are more likely to act out,” said Katherine A. DeCelles, associate professor of organizational behavior at the University of Toronto, and Michael I. Norton of the marketing unit at Harvard Business School.

The authors, who reviewed several years worth of data on air rage incidents from a large international airline, found that the rate of an air rage incident among first-class passengers was 12 times greater if all passengers boarded in the front and walked through their section to get to the rear, compared with flights that had separate entrances for first class and economy.

“When people from higher social class backgrounds are more aware of their higher status, they are more likely to be antisocial, to have entitled attitudes and to be less compassionate.”

Despite making frequent headlines, overall, incidents of inflight anger are very rare. The study found that on average, these incidents occur in economy class just 1.58 times per 1,000 flights, adding up to a total of a few thousand cases of air rage during the several-year period.

But DeCelles says some airline crew members may hesistate to publicize these incidents. Since the FAA doesn’t require crew to report air rage incidents, it can be difficiult to track whether they are really on the rise– or social media just exacerbates the phenonemon. 

But are the lucky fliers in first really to blame for the outrageous outbursts?

Michael McCullough, professor of psychology at University of Miami who was not involved with the study, says it’s not so black and white.

“There could be another thousand things associated with the presence of first-class seating,” McCullough told CNN. He said there could be design features of planes without first class cabins that make all passengers feel less like cattle being herded.

Regardless of the cause, McCullough did call air rage incidents “public hazards” and says carriers should look into how they structure planes.

DeCelles agrees and says airlines should make use of planes’ middle doors when possible.

“Most aircraft do have doors in the middle, from what I am told from airline executives,” she said. According to the professor, it might not only cut down on angry fliers but make the whole boarding process more efficient. 

Read more: http://www.foxnews.com/travel/2016/05/03/walking-past-first-class-fuels-passenger-air-rage-says-study.html